i-iv -- Preface -- Contents -- Introduction -- Towards More Democracy in Social Services: Models and Culture of Welfare -- Part I. The Welfare Approach -- The End of Progressivism: Paradigmatic Shifts and Social Welfare -- Consumers, Citizens and Coproducers A Pluralistic Perspective on Democracy in Social Services -- Social Service Delivery: The More Demand, the More Democracy? -- Civil Society and the Welfare State -- Does Welfare Lead to Dependency? Effectiveness and Undesirable Side-Effects of Welfare Institutions -- Social Rights, Power and the Democratization of Social Services -- The Scandinavian Social Service Model -- Welfare, Democracy and Social Work -- Democratization: The Recovery of the Political in Social Work(?) -- Part II. The Organizational Approach -- The Organizational Construction of Social Citizenship -- Democratization by Modernization? The Future Development of Social Service Organization -- Personal Social Services: Changing Organizational Forms and Service User Participation. A British Perspective on the Democratization Debate -- Client Demands and Professional Responsibility in Democratic Welfare Organizations -- Old Democracy New Quality? Transformation of Social Services in East Germany and Finland. The Case of Child Daycare -- Cooperative Relations Within Youth Assistance A Step Towards Democratization of Social Services? -- Childrens Participation in Child Welfare Services -- Modernizing the Youth Welfare System: The Forgotten Perspective of the Clients -- Does Democratic Rationality Extend to Social Services? Legitimation Problems in Professional Action -- Empowerment A Challenge for Professionalization in Social Work -- Privatization and Professionalization: Challenges to Social Service Delivery in the U.S.A. -- Feminist Care Work Projects in Germany: Between Self-Help and Professional Identity -- Rising from the Ashes of Cutback, Political Warfare and Degraded Services: Community Building as a Template for Recreating the Welfare State -- Part III. The Quality Approach -- Improving the Quality of Social Services: New Opportunities for Participation? -- Quality-Enhancement in the Service Society: Perspectives for Social Work -- Reform and Restructuring of Social Services in the United States: Evaluating Collaborative Service Models -- Client Participation as an Instrument of Quality Assurance in Social Work: The Potential for Democratization in the New Quality Consciousness -- Quality Assurance of Voluntary Welfare Associations: A Question of Morals, Law, Contract or Participation? -- Self-Evaluation The Ultimate Boot-Strap Approach? -- Contributors